Returns & Refunds

All prints are made-to-order, so we do not accept returns due to buyer’s remorse. However, if your artwork arrives damaged or incorrect, we’ll make it right.

Please contact us within 7 days of receiving your order and include photos of the damage. We’ll send a replacement at no charge.

1. Acknowledgment of Print-on-Demand Nature: The user acknowledges that this platform operates on a print-on-demand basis. This means that products are not pre-made but are printed and produced upon receipt of an order.

2. Shipping Policy and Responsibility

   • Once your order has been shipped, we provide tracking information to allow you to monitor its delivery.
   • We use proof of delivery services to confirm the package's arrival at the address provided during checkout. If tracking confirms delivery, we consider the transaction complete.
   • If a package is lost, delayed, or damaged in transit, it is the customer's responsibility to contact the shipping carrier (e.g., UPS, FedEX) directly to file a claim and track the package. We are not responsible for issues caused by the carrier.
   • If your package has been marked as delivered but is lost, stolen, or misplaced after delivery, we are not liable for replacement or reimbursement. Customers wishing to replace the item may do so by placing a new order.

3. Address Accuracy
   Please ensure that the shipping address provided at checkout is accurate. We are not responsible for shipments sent to an incorrect or incomplete address provided by the customer.

4. All Sales are Final: Due to the custom nature of the print-on-demand process, all sales made on this platform are final. Once an order is placed, it cannot be cancelled, modified, or refunded, except in cases of manufacturing defects or delivery of the wrong item.

5. Quality Assurance: We endeavor to provide high-quality products and accurate product representations on our platform. However, slight variations in color, design placement, or material may occur due to the nature of the printing process.

6. Limitation of Liability: Our liability for any claim of any kind, whether based on contract, tort, warranty, or otherwise, shall not exceed the purchase price of the product that gives rise to the claim.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@decorus.art.

 

---

Volume Printing Orders & Cancellation Policy

For orders classified as Volume Printing Orders, a separate estimate will be provided via QuickBooks. Acceptance of this estimate constitutes agreement to the terms outlined herein and within the provided quote.

Due to the scale and resource commitment of volume printing, all such orders are subject to a tiered cancellation policy based on production status at the time of cancellation:

• 0% cancellation fee if cancellation is requested in writing before any materials are allocated or production is scheduled.

• 50% cancellation fee if materials have been allocated or prepared but printing has not yet begun.

• 100% cancellation fee once printing has started — no cancellations or refunds will be accepted past this stage.

We do not charge a restocking fee, as we do not stock pre-printed items. All products are printed to order using materials sourced or allocated specifically for your project.

What qualifies as a Volume Printing Order?

A Volume Printing Order is defined as any order that meets one or more of the following criteria:

• A total value of $1,000 USD or more (before tax and shipping),

• 10 or more individual prints in a single order,

• Over 20 linear feet of substrate (across any size or image combinations), or

• Any job that, due to its size or customization, materially impacts production scheduling, staffing, or supply inventory.